Help

Below you will find answers to some of our most frequently asked questions. If you do not find the answers you are looking for please contact us HERE

General Questions

  1. Where are you located?
    • 4701 E. Douglas Ave. Wichita, KS 67218
  2. What are your hours?
    • Our café hours are: Monday Friday 9-4 | Thursday 9-7 | Saturday and Sunday 9-3
    • Our bookstore hours are: Monday Friday 9-4 | Thursday 9-7 | Saturday and Sunday 9-3
  3. How do I contact you?

Order Questions 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If you require your order urgently, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order. You will receive another email when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders, we prepare them for shipping within 5 business days and delivery time depends on the method of shipping selected. For orders with out of stock items, please contact us for shipping timelines at orders[at]watermarkbooks.com
  4. What forms of payment does Watermark accept?
    •  We accept all major credit cards (Visa, MasterCard, Discover, and American Express) and if you're picking up in store, you may pay with cash or check.
  5. If I place an order on your website, will it count towards my Seasoned Reader frequent buyer card?
    • Yes, if you are currently signed up for our Seasoned Reader Card program, any order on our website will also be counted towards your account, as long as the name on the online order matches the name we have on file for your account. If the names are different (for instance, if a credit card is under someone else's name, such as a spouse), please ensure that your purchase is counted by leaving a note for us under "order comments" when checking out. If you are not currently signed up for our Seasoned Reader program, you can sign up on our website here, or just come into Watermark and ask one of our lovely booksellers to sign you up!
  6. I have a Seasoned Reader Coupon I would like to use on the website, but I cannot get checkout to recognize my coupon. Help!
    • Unfortunately, our Seasoned Reader Coupons are not recognized by our website. If you would like to use a Seasoned Reader Coupon on your order, please leave a note in the "order comments" field when checking out. Once we receive your order, we will apply the coupon for you.
  7. I am having trouble with my Watermark gift card during checkout. Help!
    • Watermark gift cards can now be used on our website! During checkout, use the "Watermark Books Gift Card" pane to apply your gift card to your order. It will ask for the gift card number, as well as a credit card as a backup method, in the event that the gift card will not cover the order. If you are continuing to have issues with your gift card, please give us a call at 316-682-1181 and we will be more than happy to take your order over the phone.
  8. I cannot log in to my account. Help!
    • Please verify that you are attempting to log in with the email address you used when placing your order. If you cannot remember your password, click "forgot password" to receive an email with instructions on resetting your password.
  9. The website will not allow me to complete check out. Help!
    • Unfortunately, the ways of technology are inscrutable from time to time. Please give us a call at 316-682-1181 and we will be more than happy to help you over the phone. Plus, our lovely booksellers (hopefully) will not inspire daydreams of taking an axe to your device.